Privacy Policy

This privacy policy of The Q, a Stream.Live product, (“Privacy Policy”) is expressly incorporated into the Terms of Service. All capitalized terms not otherwise defined herein shall have the meaning ascribed in the Terms of Service. In the event of a conflict between this Privacy Policy and the Terms of Service, the Terms of Service will control.

 

Our Privacy Policy Explains:

  • Your personal data rights.
  • What information we collect.
  • Why and how we collect information.
  • How we use that information.
  • How we secure and share that information.
  • How you can control the information we have.

 

Our Privacy Policy Covers:

  • Our treatment of personally identifiable information (“Personal Data”) obtained through your use of or access to the Services.
  • Our treatment of Personal Information shared between The Q and our business partners.

The policies contained herein apply to all devices that act as internet mediums and are used to access the Service (e.g. mobile devices, stationary devices, cameras, computers, etc.). Except as otherwise stated in this document, our Privacy Policy does not apply to any third parties not owned or controlled by The Q (“Third Party Services”) which you may elect to access through the Service, or to individuals outside of the The Q’s management or employ. While providers of third party services The Q is not responsible for the content or privacy policies of any Third Party Service, and we encourage you to thoroughly review the terms, conditions and policies of any Third Party Services which you may access.

 

PERSONAL DATA RIGHTS

The Q supports your rights as the subject of your own Personal Data, which includes the following:

  • The right to be informed as to how we use your Personal Data.
  • The right to know exactly what Personal Data we hold about you and how it is processed.
  • The right to correct your Personal Data that may be inaccurate or incomplete.
  • The ‘right to be forgotten’ and have your Personal Data deleted or removed at your request and discretion, unless prohibited by law.
  • The right block or suppress processing of your Personal Data.
  • The right to access or reuse your Personal Data for your own purposes.
  • The right to object to your Personal Data being used in certain circumstances.
  • The right to be protected against significant decisions based solely on automated data processing.

 

INFORMATION WE COLLECT: WHAT, HOW, & WHY

You may visit our website without any form of registration and without telling us who you are. However, access to the Service does require you to provide us with Personal Data. If you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to all or parts of the Service. We collect information in order to operate the Service, improve Service to all of our users, and personalize the user’s experience. This information is used by The Q to identify you and provide you with support services, mailings, sales and marketing actions, and to meet contractual obligations.

  1. Information you give us When you create an account using the Service (“Account”), you must provide Registration Data which could be Personal Information, such as your name, phone number, email address, password(s) or other authentication information. You may also provide additional information to enhance your user experience. If you create an account by connecting through another Third Party Service, we may use public information from that connected account, as well as any additional information that you allow such Third Party Service to share with us, to help complete your account and enhance your experience with The Q. By using the Service and creating your Account you acknowledge that the Personal Information provided to us allows others, including us, to identify you and therefore may not be anonymous. We may use your contact information to contact you about the Service or other related products. You may unsubscribe from some of these messages by contacting privacy@theq.live, however, we maintain the right to contact you whenever we believe it is necessary.
  2. Information we get from your use of our services We may collect information about the Service that you use and how you use such Service. This information includes:
    1. Device information We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).
    2. Login information When you use our Service or view Content, we may collect information (such as page views, protocol, events, browser information and cookies that may uniquely identify your browser).
    3. Unique application numbers Certain features or functionality embodied in the Service may include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be collected as you access or use the Service.
    4. Local storage We may collect and store information (including personal data) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
    5. Cookies and anonymous identifiers We use various technologies to collect and store information when you visit the Service, and this may include sending one or more cookies or anonymous identifiers to your device. Most browsers are initially set up to accept cookies, but you can also reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it should be of note that some aspects of the Service may not function properly if your cookies are disabled. For more information see our cookie statement below.

 

COOKIE STATEMENT

We use first and third party cookies for several different reasons. Some cookies are required for our Service to work. They are necessary to provide you with the Service and to use its features. Refusing them will impact how our Service functions and you may not be able to use our service at all. Some cookies enable us to personalize your experience and improve our functionality. Without these cookies, some functions may be unavailable. Other cookies are served for marketing, advertising, and analytics. These cookies help us understand how our service is used, how effective our marketing campaigns are, and to make advertising messages more relevant to you. They also ensure ads are properly displayed and prevent the same ads from continuously reappearing.

You have the right to decide whether you accept or reject cookies during the registration process. If at any time The Q decides to modify the nature or intent of the cookies collected, you will be prompted to accept or reject the revised cookie policy. If you wish to modify your decision regarding the collection and use of cookies, you may contact us at privacy@theq.live. Note that your decision to reject cookies may significantly or completely restrict your ability to use the Service.

We and our third party partners may use other similar technologies from time to time, such as web beacons, pixels, and other tracking technologies. This allows us to monitor traffic patterns of users, serve and communicate with cookies, understand how you accessed our Service, deliver targeted advertisements, improve Service performance, and measure the success of marketing campaigns. You do not have the ability to discretely reject these, however, since they are reliant on cookies to function property, declining cookies will impair the function of these technologies.

 

INFORMATION SECURITY

We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including reasonable encryption and cyber security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to Personal Data to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 

INFORMATION SHARING – THIRD PARTIES

We may disclose your Personal Data to third parties for the purposes described in this Policy, in limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • Providing a service. Sometimes we share your information with our third party service providers who help provide and support the Service. Third party service providers may only use your Personal Data for the provision of services to us in a manner consistent with this Policy. Examples of third party service providers include payment processors, hosting services, and content delivery services.
  • Targeted Advertising. We may partner with third party advertising networks and exchanges to display advertising on our Service or to manage our advertising on other sites and services, and may share Personal Data with them for that purpose. We and our third parties may use cookies and other tracking technologies such as pixels and web beacons to gather information about your activities on our Service in order to place you into a generic user group segment and provide that segment with targeted advertising.
  • Legally Required. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce the Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of our Service, its Users or the public as required or permitted by law.
  • Mergers & Acquisitions. If The Q or Stream.Live, Inc. becomes involved in a merger, acquisition, or any form of sale of some or all assets, The Q may reveal some of your information under terms of confidentiality consistent with this Privacy Policy to the other party.

 

TARGETED ONLINE ADVERTISING

With third party service providers, we will track and analyze collective information from interaction with our Service. We also may partner with third parties (advertisers and ad networks) to display advertising within our Service and manage our advertising on other platforms. These third parties collect information about collective online activities, and use that collective data to target user segments. Users are only segmented in ways that cannot be employed to find an individual. Advertisements are tailored to a segment, not an individual user.

 

OPT-IN CONSENT

Upon registration, we employ the following opt-in consents. In the case where user accounts were created prior to the launch of these opt-in consents, the users are prompted for consent on their next launch of the Service.

  • I have read and agree to the Terms of Service. (acceptance required for use of Service)
  • I acknowledge that The Q will protect and employ my personal data in accordance with their Privacy Policy. (acceptance required for use of Service)
  • I consent to the use of cookies in accordance with The Q’s Cookie Statement. (Acceptance not required for use of Service, however if you reject, certain features may not be available and the Service may not function as designed, if at all. We will still have to use one tiny cookie to remember this preference on your account).

 

DATA RETENTION

We will only retain your personal data as long as is necessary to maintain and service your account. Upon your account becoming inactive, or upon your request, we will delete your personal data. General data about your usage of our Service will be maintained only on a collective group level, and only for research and reference purposes.

 

ACCESS TO AND CONTROL OF YOUR PERSONAL DATA

You can contact us at any time to:

  • Request access to information that we have about you.
  • Correct any information we have about you.
  • Delete information that we have about you, unless prohibited by law (note that deletion of certain data may require deletion of your account with The Q and result in you no longer being able to access or use the Service).

In order to comply with your request, we may ask you to verify your identity. We will fulfill your data request by sending a copy of your personal data electronically to the email address we have on file, unless otherwise specified in your request. There is no charge for you to access or update your personal information.

If you have any inquiries, requests, or questions about our collection, maintenance, and storage of personal data, please contact us at:

The Q Live Trivia
1000 Johnnie Dodds Blvd, Suite 103-358
Mount Pleasant, SC 29464
privacy@theq.live

In the unlikely event of a personal data breach, where such breach will result in risk to you, we will notify the appropriate authorities within 72 hours. This notification will describe the breach in detail, including potential consequences, measures we are taking to mitigate the breach, and a point of contact for additional information. If we cannot provide all this information at once, we will provide it in phases, as soon as available and without delay.

 

COMPLIANCE

We operate in the United States. If you are using the Service from outside the United States, be aware that you are sending information, including Personal Data, to the United States. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on how that information is hosted, processed, or stored. These countries, including the United States, may not have data protection laws as comprehensive as those in your country of residence. By using our Service, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share information as described in this Policy. Our collection, storage, and use of your Personal Data will at all times be governed by this Privacy Policy.

When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between The Q and one or more individual users.

 

EU DATA PROTECTION ADDENDUM

This section applies where and only to the extent that The Q processes personal data that is subject to EU General Data Protection Regulation (GDPR) on behalf of the user as Data Processor or Data Controller in the course of providing Services pursuant to the Terms of Use, Privacy, and/or Contest Rules.

The Q will process and control data only for the purposes described in this Policy and only in accordance with documented lawful instructions. You agree that this Policy and the Terms of Use set out the your complete instructions to The Q in relation to the processing and control of data and, and that processing outside the scope of these instructions (if any) shall require prior written agreement between the you and The Q.

You acknowledge that The Q can use and disclose data relating to the operation, support and/or use of the Services for its legitimate business purposes, such as billing, account management, technical support, product development and sales and marketing. To the extent any such data is considered Personal Data under Data Protection Laws, The Q is the Data Controller of such data and accordingly shall process such data in accordance with this Policy and applicable Data Protection Laws.

You agree that we may engage sub-processors (third party service providers) to process your data. For each of these sub-processors we will (i) enter into a written agreement imposing data protection terms that require the Sub-processor to protect your Personal Data to the standard required by GDPR; and (ii) remain responsible for its compliance with the obligations of this Policy and for any acts or omissions of the Sub-processor that cause us to breach any of its obligations under this Policy.

We will make sure that any person who we authorize to process your data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).

We will provide you an up-to-date list of the Sub-processors we have appointed upon written request. You can object in writing to our use of a Sub-processor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection. We will discuss your concerns and try to reach a resolution. If this is not possible, you can suspend or terminate your account.

If a law enforcement agency sends us a demand for your Personal Data, we will attempt to redirect them to request that data directly from you. To do this we may provide your basic contact information. If subsequently compelled to disclose your data, we will give you as much notice as is reasonably possible to allow you to seek a protective order or other appropriate remedy (unless we are legally prohibited from doing so.

 

CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page.